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6 categories • 7 articles

Booking & Reservations

Everything about making and managing your bookings

How to make a booking
beginner
Modifying or canceling your booking
intermediate

Account & Profile

Manage your account settings and personal information

Creating and managing your account
beginner

Hosting & Properties

Complete guide for property owners and hosts

Getting started as a host
beginner

Safety & Trust

Important safety information and trust guidelines

Safety guidelines for guests
intermediate

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Using FaceBalkan on your mobile device

Using the FaceBalkan mobile app
beginner

Technical Support

Technical issues and troubleshooting help

Common technical issues and solutions
intermediate

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