Privacy Policy

Your privacy is fundamental to us. This policy explains how FaceBalkan collects, uses, and protects your personal information.

Last Updated: January 15, 2025
GDPR Compliant

Data Controller Information

Company Details

Website: FaceBalkan.com

Owner: Shkelzen Myftari

Company: XENOTEB Sh.P.K

Country: Kosovo

Contact Information

Email: privacy@facebalkan.com

Phone: +383 38 123 456

Address: Rruga Garibaldi 33, 10000 Pristina, Kosovo

1. Introduction

FaceBalkan ("we," "our," or "us") operates the website FaceBalkan.com and provides travel and accommodation services across the Balkan region. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, or engage with our services.

By using FaceBalkan, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access the site.

2. Information We Collect

Personal Information

Information you provide when creating an account or making bookings

  • Full name and email address
  • Phone number and postal address
  • Date of birth and nationality
  • Government-issued ID for verification
  • Profile photo and preferences

Booking & Payment Data

Information related to your reservations and transactions

  • Booking details and travel dates
  • Payment information and billing address
  • Communication with hosts and support
  • Review and rating data
  • Cancellation and refund records

Technical Information

Data collected automatically when you use our services

  • IP address and device information
  • Browser type and operating system
  • Pages visited and time spent
  • Search queries and preferences
  • Cookies and tracking pixels

Location Data

Information about your location when using our services

  • GPS coordinates (with permission)
  • City and country information
  • Property locations you view
  • Travel destination searches
  • Check-in location data

3. How We Use Your Information

Service Provision

  • • Process bookings and reservations
  • • Facilitate communication with hosts
  • • Provide customer support
  • • Send booking confirmations and updates
  • • Enable property reviews and ratings

Platform Improvement

  • • Personalize your experience
  • • Improve our services and features
  • • Conduct analytics and research
  • • Prevent fraud and ensure security
  • • Comply with legal obligations

4. Information Sharing and Disclosure

What We Share

  • With Hosts: Your name, profile information, and booking details necessary for your stay
  • Service Providers: Trusted third parties who assist in providing our services (payment processors, analytics)
  • Legal Requirements: When required by law, regulation, or legal process

What We Never Share

  • • Your password or payment details
  • • Personal information for marketing by third parties
  • • Your data with advertisers without consent
  • • Information that could compromise your safety

5. Data Security

Encryption

256-bit SSL encryption for all data transmission

Secure Storage

Data stored in secure, access-controlled servers

Monitoring

24/7 security monitoring and threat detection

6. Your Privacy Rights

Under GDPR and other applicable privacy laws, you have the following rights regarding your personal data:

Right to Access

Request a copy of all personal data we hold about you

Right to Rectification

Update or correct any inaccurate personal information

Right to Erasure

Request deletion of your personal data (right to be forgotten)

Right to Restriction

Limit how we process your personal information

Data Portability

Receive your data in a portable format

Right to Object

Object to processing based on legitimate interests

7. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our website. These help us understand how you use our services and improve functionality.

Essential Cookies

Required for basic website functionality and security

Analytics Cookies

Help us understand website usage and improve performance

Marketing Cookies

Used to deliver relevant advertising (with your consent)

8. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy:

  • • Account Information: While your account is active and up to 3 years after deletion
  • • Booking Data: 7 years for legal and tax compliance purposes
  • • Communication Records: 3 years for customer service and legal purposes
  • • Marketing Data: Until you withdraw consent or object to processing

9. International Data Transfers

As FaceBalkan operates across the Balkan region and uses global service providers, your data may be transferred to and processed in countries outside Kosovo. We ensure adequate protection through:

  • • EU Standard Contractual Clauses
  • • Adequacy decisions by the European Commission
  • • Additional safeguards where required

10. Contact Us & Policy Changes

Contact Our Privacy Team

privacy@facebalkan.com
XENOTEB Sh.P.K, Rruga Garibaldi 33, Pristina, Kosovo

Policy Updates

We may update this Privacy Policy periodically. We will notify you of significant changes via email or through our website. The "Last Updated" date indicates when the policy was last revised.

Questions About Your Privacy?

Our privacy team is here to help you understand and exercise your rights.