Your Safety is Our Priority
At FaceBalkan, we've built comprehensive safety and trust measures to ensure every guest and host has a secure, positive experience. Learn how we protect you at every step.
How We Keep You Safe
Our multi-layered approach to safety combines technology, human oversight, and community standards to create a trusted environment.
Verified Hosts & Properties
All hosts undergo identity verification and property inspection
- Government ID verification
- Property ownership documentation
- Physical property inspection
- Background checks for commercial hosts
- Continuous monitoring and reviews
Secure Payments
Your payment information is protected with bank-level security
- 256-bit SSL encryption
- PCI DSS compliance
- Fraud detection systems
- Secure payment processing
- Money-back guarantee
24/7 Safety Support
Round-the-clock support for any safety concerns
- 24/7 emergency hotline
- Rapid response team
- Local support network
- Safety incident reporting
- Immediate assistance coordination
Quality Monitoring
Continuous monitoring to maintain high standards
- Guest review system
- Property quality checks
- Host performance monitoring
- Automated safety alerts
- Regular safety updates
Safety Guidelines
Follow these guidelines to ensure a safe and enjoyable experience throughout your journey.
1Before Your Trip
- Read property reviews and host information carefully
- Verify the property address and contact information
- Communicate with your host through FaceBalkan messaging
- Share your travel plans with trusted friends or family
- Check local emergency numbers and nearby hospitals
2During Your Stay
- Keep important documents secure
- Be aware of emergency exits and safety features
- Report any safety concerns immediately
- Use official transportation recommendations
- Stay connected with the local FaceBalkan support team
3Emergency Situations
- Contact local emergency services (112 for EU, local numbers for other countries)
- Notify FaceBalkan support immediately
- Document any incidents with photos if safe to do so
- Keep emergency contact information accessible
- Follow local authority instructions
Trust & Security Certifications
We maintain the highest industry standards and certifications to protect your data and ensure platform security.
ISO 27001 Certified
International standard for information security management
GDPR Compliant
Full compliance with European data protection regulations
PCI DSS Level 1
Highest level of payment card industry security
TrustGuard Verified
Third-party security and privacy verification
Your Privacy Matters
We implement industry-leading privacy protection measures and give you full control over your personal information. Your data is encrypted, secure, and never shared without your explicit consent.
Emergency Support
In case of emergency, safety concern, or urgent assistance needed during your stay, contact us immediately through any of these channels.
Emergency Hotline
+49 1590 627 1020
Available 24/7 for urgent situations
Emergency Email
emergency@facebalkan.com
Priority response within 15 minutes
In-App Emergency
Emergency Button
One-tap emergency contact in the app
Community Standards
FaceBalkan is built on trust, respect, and safety. Our community standards ensure everyone has a positive experience while exploring the beautiful Balkans.
Respect for All
Treat all guests and hosts with respect, regardless of background, nationality, or beliefs.
Honest Communication
Provide accurate information in listings, reviews, and all interactions with the community.
Safety First
Follow all safety guidelines, report concerns immediately, and prioritize the wellbeing of all community members.